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Terms & Conditions

By ordering and paying for your goods you Herby agree to these terms and conditions.

Making A Purchase - Making a purchase could not be easier. Take a look around our store using the menu tabs on the left or top bar menu that correspond to the products/body area your targeting, add any items that you wish to buy into your shopping cart. Once you have finished your selection, click on 'Checkout' and you will be asked for a few details to set up your account for us to be able to complete the order.

If for any reason you make a mistake that you’re unable to rectify please contact us and we will amend it accordingly.

Type of payment - Due to the high cost of merchant gateways we currently only accept credit card and debit card payments either over the phone manually or via PayPal payments who will process your credit card payment the normal way, Just click the relevant link to be directed to your chosen method of payment.
 
When confirmation of your order is received, and payment has been made to us, we will indicate acceptance of your order, and hence a contract between us.  

If for some reason we have inadvertently under-priced goods, VAT or Postage prices change we will inform you immediately and you will then have the right to cancel your order for a full refund, pay the difference or elect to choose a different product.

About Us

This web site is owned and operated by Jalex® Retail, who is completely dedicated to your total satisfaction.
If you are unhappy with any part of your purchase or have any suggestions or comments, please email us using the link on the “Contact Us” page or use the details below.

Our Contact details:


Jalex Retail

Unit 1 Rydons Industrial Estate

Canal Way

Kingsteignton

Devon

TQ12 3SJ

 

Phone: 01626 330137
Mobile: 07966106887
Email: info@vitalise.co.uk


Shipping And Handling

Orders will be picked, checked and packed within 24 hours of your order during normal working hours. They will be shipped out via Royal Mail.

 

Delivery Schedule

We will check, package and ship your order within 1 working day and you should receive your goods within 2 working days. 

Although we offer a speedy service, its not a 100% Guarantee that your order will be delivered within 48 hours, we always dispatch on time but couriers don't always deliver! As it’s a third party agreement there may be times beyond our control that may delay your order such as strikes, breakdown of vehicles etc. If this occurs we will not be held responsible but will endeavour to keep you informed once we are notified of the situation.  Although we endeavour to dispatch your order within 24 hours, we have no control over the postal service.


You must inform us within three working days if the goods are lost or damaged in transit so that we can make a prompt claim against the delivery company and correct the problem. Please quote your order number in all correspondence.

You agree that proof of delivery supplied by our delivery company is sufficient evidence to establish that goods have been received.

Back Orders

If your item is not in stock, we will back order for you. You will always be emailed with the option to cancel your order if you would rather not wait.

Tax Charges For orders made from the UK or the European Union, 20% VAT has been included.

Credit Card Security All orders placed using PayPal express service uses their encryption services and 100% secure. PayPal account holders have 100% secure guarantee and customers who wish to pay over the phone have 100% guarantees that your details will only be used by Vitalise/Jalex Retail at that time. Your details will be shredded after the transaction is completed and you will receive conformation of payment with your order.

Guarantee We guarantee your satisfaction

Reaching Us

If you need to reach us please use the “Contact us “ link on the home page or ring on 01626 330137

 

Complaints

If for any reason you have cause for complaint, please contact us via email or in writing addressing all complaints to "Complaints Dept." Your complaint will be fully investigated and a reply will be forthcoming within 5 working days.

We will keep you fully informed throughout the duration of the complaint and will do our utmost to resolve the complaint as quickly and efficiently as possible. We will inform you of our results either via email or by mail and will detail the procedure and outcome of the investigation. As a company who holds customers at the forefront we will be completely imparshall and will do our utmost to ensure the result is in your favour.

Privacy Policy

Vitalise does not disclose buyers' information to third parties at any time. We are responsible internet traders and take this very seriously. Under no circumstances will your details be used for anything other than fulfillment of your order.

Cookies are used on this shopping site to keep track of the contents of your shopping cart, to store delivery addresses if the address book is used and to store your details. They are also used after you have logged on as part of that process. You can turn off cookies within your browser by going to 'Tools | Internet Options | Privacy' (in Internet Explorer) and selecting to block cookies. If you turn off cookies, you will be unable to place orders or benefit from the other features that use cookies. Data collected by this site is used to:
a. Take and fulfill customer orders.
b. Administer and enhance the site and service.
c. Only disclose information to third-parties for goods delivery purposes.

Credit Card Security

We use PayPal to process our payments either via their express checkout service or via your own PayPal accounts. Their security is second to none. If payment is taken over the phone, all details of cards are shredded the same day. Under no circumstances are credit card details kept.

 

Returns Policy

Your rights to return goods are protected under the EU Distance Selling Directive.

You are entitled to cancel your order and return the goods within 14 working days for a full refund, including the cost of delivery. You can do this by contacting us by email or telephone and quoting the order number supplied to you. Your refund will be paid within 30 days. You are, however, responsible for the cost and risk of loss or damage when returning the goods, so you should take out enough postal insurance to cover their value. This cancellation policy does not affect your rights when we are at fault - for example, if goods are faulty or miss-described.
Any goods returned should be in saleable condition, unused and in their original un-opened packaging. Any goods deemed used, damaged unless first informed as such or outside the 14 day period will be returned to the customer at their expense.

These terms apply to your order. We may change our terms and conditions at any time, so please do not assume that the same terms will apply in the future.

None of these terms affect your legal rights and these are not diminished in any way. If any term is held to be invalid under any applicable statute or rule of law, that term is automatically omitted from the terms to minimum extent necessary to comply with the law and without affecting the validity or enforce ability of the remainder.

Cookies

Due to new laws introduced to make consumers aware of the function and risks associated with cookies please read the cookie information by clicking the cookie Info line in the menu bar
By purchasing any product from this site you Herby agree to these terms & conditions in full.
 

Please enjoy your time on our site